FAQs

We Are Here To Help!

HERE ARE THE FREQUENTLY ASKED QUESTIONS

No, you don’t need to. You can make purchases and check out as a guest every time. However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
Shop for the items you want and add them to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
Don Lighting carries the best designer modern, traditional and European style lighting for floors, ceilings, walls, tables, and workspaces.
We sell many premium brands of lighting, some of which are subject to manufacturer pricing guidelines. Whenever possible we want to bring you the best designer lighting at the best price including shipping costs and taxes. Give us proof of an exact match for the product from a competitor– including taxes and shipping costs –that is no more than 110% of our cost. We will beat or match their price, ensuring you get the best price possible from Don Lighting.
Our 110% Price Match Program excludes items from competitors that are on clearance, or that are returns, refurbished models, discontinued items or close-out items. In some cases, our agreements with manufacturers also preclude us being able to reduce our price below the list
Designers, architects, and contractors with proper credentials should provide documentation to Don Lighting for prior approval to receive To-The-Trade pricing. We may be able to offer bulk discount prices for large purchases. Please contact Customer Service for more information.
Don Lighting accepts all major credit cards and PayPal. We regret we cannot accept checks or ship items cash-on-delivery (C.O.D.)
Don Lighting processes orders as soon as we receive and verify the payment. As such, changes and cancellations cannot be processed online. If you need to change or cancel an order, contact Customer Service as soon as possible. We will make every effort to accommodate your request. It is advisable to check your order before placing it. If your purchase has already shipped, you may still return the order via our standard return policy.
When your order leaves our warehouse, you receive an email containing a tracking number and approximate delivery date. To track your order, log onto the freight logistics partner company website, enter the tracking number and follow the progress of your delivery from there.
Don Lighting offers free shipping on most orders over €250. We charge a flat €7.99 shipping fee for domestic orders under €250. Some products carry special shipping and handling charges, which we clearly note on the product page and again in the checkout process. Customers can also upgrade delivery options for some items during the checkout process.
Shipping costs vary for destinations outside Continental Spain - Europe. Please contact Customer Service for an international shipping quote prior to finalizing your order.
Unfortunately, we cannot ship to PO Boxes or Military APOs.
Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.
Yes. Don Lighting ensures the full purchase price of your selection for shipping even when shipping is free.
We apologize for sending you an incomplete order. Please contact our Customer Care Team at help@donlighting.com and we will get back to you as soon as we can.
We apologize for sending you the wrong item. Please contact our Customer Care Team at help@donlighting.com and we will get back to you as soon as we can.
Kindly drop an email to our Customer Care Team at help@donlighting.com if you have not received your parcel after 15 working days and we will assist you accordingly
There are no additional charges for Spanish redelivery up to two times. It is chargeable on the third attempt onwards
You may check the status of your parcel via “Track your order” at to find out why it might have been delayed. Alternatively, you may drop us an email and we will assist you further.
Inspect your shipment immediately upon receipt and document any damage to the shipping carton with photographs. If the item inside is also damaged, photograph that damage as well. Contact Customer Service Team immediately at help@donlighting.com so we can provide further instructions including how to file an insurance claim with the shipping company. If necessary, we will help arrange a timely replacement of the damaged item. Retain the original shipping carton and all contents and follow all instructions for filing the insurance claim exactly.
Don Lighting accepts returns and exchanges on items in new condition and in the original packaging within 7 days of purchase. Contact Customer Service immediately if you need to return an item so we can assist with the process. We will provide a Return Merchandise Authorization to include with your return shipment. This document is required for your return to be accepted. You must return your item in the original shipping box and include all original packing materials and documents. All returned items must be in new, undamaged and unused condition.
Don Lighting cannot accept or exchange items that have been installed or damaged by the customer. Items that are personalized, customized or made-to-order are not eligible for return or exchange. Items cannot be returned or exchanged after 7 days for any reason. We cannot accept returns or exchanges without the original packaging, documentation and Return Merchandise Authorization form provided by Customer Service. Finally, certain items including those purchased as discontinued or on clearance cannot be returned.
Once your returned item arrives at Don Lighting, we will examine it to ensure it meets the criteria for a refund. If it meets the requirements for refund, we will apply the refund to the original payment credit card or your PayPal account. We recommend you return your item to us with insurance purchased to cover the full purchase cost of the item, as we cannot be responsible for items lost or damaged in transit. Due to shipping times and the necessity to inspect returned items, it may take up to 30 days for refunds to appear on your card or PayPal account.
Don Lighting includes a one-year warranty which states we will repair or, at our discretion, replace at no charge, your item for 12 months after the purchase date if you discover defects in materials or workmanship. This warranty extends the standard manufacturer warranty by one year.
It excludes electronic components, remote controls, and in-home warranties. It does not cover defects including malfunctions and breakage caused by buyer misuse or mishandling. Light bulbs included with purchases are not covered by the warranty.
Contact our Customer Service department to initiate warranty service. We recommend keeping your original purchase receipt with the warranty paperwork.
Contact the Don Lighting expert designers through Customer Service any time you need expert advice regarding lighting design solutions, service, lighting design solutions, installation of your lighting products, lead times for orders or technical specifications and dimensions of our products.
Contact us at: Call Centre Operating hours: • Our Operating Hours: 9am - 19pm (Monday-Friday), 9am - 14pm (Saturday) • Phone: +34.911.980.767

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