1. SHIPPING & DELIVERY POLICY
We are happy that you have purchased our lighting products and share your eagerness to receive your items quickly and safely. As such we pay the utmost attention to our shipping and handling process so that your orders are processed rapidly and with care. Our emphasis on great service also extends to shipping your lighting products which is why we offer multiple shipping options at a very low cost.
At Don Lighting, we offer FREE shipping on most orders over €250. Any domestic orders that are below €250 cost a flat shipping and delivery fee of €7.99 certain lighting products have special shipping and handling charges, which is clearly noted on the product pages and again specified when a person checks out. The estimated shipping and delivery time for domestic orders is 3 to 7 business days. We also have expedited shipping just so you get that gorgeous light fixture super-fast!
International shipping for orders under €250 can be assessed in the shopping cart based on destination. All of our international shipping and handling fees are based on the weight, item size, the destination country, and other factors. Our shipping methods are low-cost shipping and fast so packages can be delivered anywhere in Europe or the world. Delivery times for international orders depend on the shipping method and country of destination.
On the front, we deliver to most countries that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly and safely. For a list of countries that we deliver to and our charges, you may select your item and proceed to the checkout page as charges are based on weight, volume & item size. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.
Before you can actually get anything shipped, you need to shop for what you want us to send you. Check out our featured Designer Lighting!
2. ORDER STATUS & TRACKING
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2-3 working days upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.
There are 2 delivery options available for customer, Standard, and Express courier.
Standard Courier – is FREE shipping on most orders over €250 for all local orders and it takes approximately 5-7 working days to reach you from the time of order.
Express Courier – is available at an additional charge and it takes approximately 3 working days to reach you from the time of order, contact us for more information.
To serve you better, you may even choose the timing of your deliveries from 9 am to 10 pm, weekdays or Saturdays, regardless of Standard or Express couriers.
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your 5-8 digit Order Number. There will be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.
For all international deliveries, the time taken is dependent on our logistics partners and their affiliates. However, rest assured that your order is safely on its way and may track its status here.
3. TAXES, DUTIES & TARIFFS
For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.
4. MODE OF PAYMENTS
We accept payments via VISA/MASTER credit and debit cards, American Express and PayPal.
Please visit www.paypal.com for more information. We do not accept payments via ATM or cash on delivery.
If you pay by check or inter-bank transfers we place a 15-day hold for the check and 5-days hold for the inter-bank transfers to clear and confirm prior to processing your products. All transaction details and personal information are strictly protected and you can be assured of safe shopping experience. All sales through Donlighting.com will appear on the cardholder’s credit card statement as ‘DonLighting’ +34.911.980.767.
We do not offer product holding without full payment. Additionally, until your order is confirmed product prices and availability are subject to change, without notice or prior communication. Now you know how to pay for your lighting products, how about checking out our top selling Bathroom Lighting?